Support
Let’s get your shift back on track.
Start with the tutorials, then send the details that will help diagnose the issue.
Common troubleshooting
Can’t start or end a shift
An order is missing or still active
Shortcut does not open ShiftRate
OCR did not read the expected details
GPS miles are missing or inaccurate
Location permission is unavailable
History or goals look out of date
Vehicle odometer or maintenance issue
Sign-in, deletion, or account problem
Before contacting support
- Note what you expected and what happened.
- Include the ShiftRate version (currently 1.1) and your iOS version.
- Include the shortcut name and selected plan when relevant.
- Do not send passwords or sensitive financial information.